This document is an agreement between the Limited Liability Company "Bronla" (hereinafter referred to as "Bronla") and the user (hereinafter referred to as the "User"). This agreement (hereinafter referred to as the "Agreement") outlines the terms of use of the Bronla system, including its website and mobile application. Please read the Agreement carefully before using the services.

1. General Provisions

  1. This Agreement is an official offer to use the system. By using the system, the User confirms full agreement with the terms of the Agreement.
  2. Bronla reserves the right to change the terms of the Agreement at any time and will publish the updated terms on the website. By continuing to use the system, the User confirms their acceptance of the changes.
  3. Bronla grants the User access to the services of the system; however, all ownership rights to the system belong to Bronla.

2. User Registration

  1. The User confirms the accuracy of the information provided during registration (phone number, email address, etc.).
  2. Bronla has the right to request data verification and block the account if false information is discovered.

3. Personal Data Processing

  1. By registering, the User consents to the processing of their personal data in accordance with the legislation of the Republic of Uzbekistan.
  2. Bronla uses personal data solely to fulfill its obligations and improve service quality.

4. User Rights and Obligations

  1. The User must:
    • provide accurate information during registration;
    • use the service in accordance with the law and the terms of this Agreement.
  2. The User is prohibited from:
    • creating duplicate accounts;
    • misleading other users;
    • uploading malicious software;
    • using automated systems to collect data from the website.

5. Bronla's Rights and Obligations

  1. Bronla provides an online platform for posting rental listings but is not responsible for agreements or disputes between the User and property owners.
  2. Bronla reserves the right to update services and change usage terms at any time.

6. Service Fees, Terms, and Refund Policy

  1. The User pays a booking service fee which is 15% of the rental price. The service is considered completed after the booking is confirmed by the property owner.
  2. If a confirmed booking is canceled by the property owner, the User will be offered an alternative. If declined, the service fee will be refunded.
  3. If the User cancels the booking at least 7 days before the check-in date, 5% of the service fee will be refunded.
  4. If the booking is canceled less than 6 days before check-in, the service fee is non-refundable.
  5. If the User arrives at the location and has complaints supported by photo or video evidence, the service fee will be fully refunded.
  6. Payments are made through Paynet, Click, or Payme systems. Cash payments can be made via Paynet branches.

7. Number and Type of Guests

  1. If the number of guests exceeds the number indicated in the booking, the User must pay the property owner for each additional guest.
  2. If the guest type is incorrectly specified (e.g., "family" indicated but a youth group arrives), the property owner has the right to refuse check-in.

8. Dispute Resolution

  1. In case of disputes, the User or property owner may submit a written complaint to the customer service department (via Telegram: @bronlahelp).
  2. Bronla reviews the complaint within 3 working days.
  3. Disputes are evaluated remotely based on evidence (photos, videos, messages).
  4. If evidence is not provided at the location, the complaint may be considered unsubstantiated.
  5. The decision made by Bronla is binding on both parties and must be resolved before initiating legal proceedings.

9. Final Provisions

  1. The Agreement comes into effect from the moment the User starts using the service and remains valid throughout the entire usage period.
  2. The User has the right to terminate the Agreement by stopping the use of the site and logging out of their personal account.