This document constitutes a formal public offer made by "Bronla" LLC (hereinafter — "Bronla" or the "Platform") to individuals and legal entities (hereinafter — the "User"). In accordance with Articles 367 and 369 of the Civil Code of the Republic of Uzbekistan, unconditional acceptance of the following terms by the User constitutes the basis for considering this Agreement concluded.

Before starting to use the Platform, registering, or making a booking, the User must fully review the terms of this Agreement. Use of the Platform means that the User has read, understood and fully accepted all the terms.

1. Terms and Definitions

  1. Platform (Bronla.uz) — an information and intermediary system (website and mobile application) belonging to Bronla, that serves as an online link between owners of country houses and recreation venues (Hosts) and persons wishing to rent them (Users).
  2. Host — the owner or authorized person who has listed a property (country house, resort, recreation venue) on the Platform and provides it for temporary use. The Host is not an employee or representative of Bronla.
  3. Property — a country house, resort or other recreation venue listed on the Platform and available for rent.
  4. Booking — the reservation of a Property by the User for a specific date.
  5. Rental fee — the full amount payable to the Host for the use of the Property.
  6. Advance payment / Service fee — the amount, equal to 15% of the total rental price, paid by the Customer to Bronla when making a booking. This amount is the prepaid portion of the total rental price and simultaneously corresponds to Bronla's booking (reservation) service fee. Once the booking is confirmed by the Host, it is deemed to have been received in exchange for the service rendered, and is refunded only in accordance with the terms set out in the "Booking Cancellation and Refunds" section of this Offer.
  7. Property fee — the remaining 85% (eighty-five percent) of the rental fee, paid by the User directly to the Host at the time of check-in.
  8. Check-in date — the date from which the User's right to access the booked Property begins.

2. Subject of the Agreement and Bronla's Status

  1. Bronla provides the User with an online booking (intermediary) service only: it provides information about Properties and enables online booking and payment of the Service fee.
  2. The rental relationship regarding the booked Property arises directly between the User and the Host. Bronla is not a party to the rental agreement.
  3. Bronla is not the owner, lessee or operator of the Properties. Bronla does not personally inspect the Properties, does not manage them, and does not monitor their condition.
  4. Bronla is not responsible for the quality, condition or safety of a Property, the complete accuracy of the information provided in a listing, or the relationship between the User and the Host.

3. Registration

  1. To make full use of the Platform, the User must register and provide accurate information (phone number, email, etc.).
  2. The User must be at least 18 (eighteen) years old and legally capable. Minors may use the Platform only with the consent of their legal representative.
  3. Bronla has the right to request confirmation of the information provided and to block an account if incorrect or false information is detected.
  4. The User is responsible for the confidentiality of their account and for all actions carried out through it.

4. Processing of Personal Data

  1. By registering, the User consents to the processing of their personal data in accordance with the Law of the Republic of Uzbekistan «On Personal Data».
  2. Data is used solely for the purposes of providing the service, processing bookings, connecting with the Host, and improving service quality.
  3. When a booking is made, the User consents to the data required for the booking (name, phone number, etc.) being provided to the Host.
  4. The User may request that their data be changed or deleted; this may restrict the use of certain functions of the Platform.

5. Booking and Payment Procedure

  1. The User books the selected Property and pays the Service fee (15% of the rental fee) online.
  2. The booking takes effect once confirmed by the Host, at which point Bronla's booking service is considered fully rendered.
  3. The remaining 85% of the rental fee (the Property fee) is paid by the User directly to the Host at the time of check-in. Bronla is not a party to this payment and does not accept it.
  4. Payment is made through the Payme, Click and Paynet systems. Cash payments are accepted through Paynet outlets.
  5. The User is responsible for any commissions charged by payment systems.

6. Cancellation and Service Fee Refund Terms

  1. The Service fee is charged for the intermediary service rendered by Bronla. Once the service has been rendered (the booking confirmed), the Service fee is refunded according to the following terms:

Time of cancellation

Refundable Advance/Service fee

Cancelled 7+ days before check-in

33% of the Advance/Service fee is refunded (5% of the total rental amount).

Cancelled 1–6 days before check-in

The Advance/Service fee is not refunded.

Cancelled less than 24 hours before check-in, or the Customer fails to show up

The Advance/Service fee is not refunded. The Customer must pay the remaining 85% in full.
  1. If a confirmed booking is cancelled by the Host, an alternative Property will be offered to the User. If the User does not accept the offer, the Service fee is refunded in full.
  2. Where a refund of the Service fee is warranted, it is made using the original payment method within 3 (three) business days after the request has been reviewed.
  3. The Property fee (85%) is a matter between the User and the Host, and any refund of it is settled directly with the Host. Bronla is not responsible for the refund of this amount.

7. Condition of the Property and Claims Procedure

  1. Photos and videos posted on the Platform are provided to give a general impression of the Property. Minor differences in lighting, camera angle, seasonal changes, furniture arrangement, or decor cannot serve as grounds for refusing the booked service or requesting a refund.
  2. Immediately upon entering the Property, and BEFORE starting to use it (settling in, unpacking, using the amenities), the User must inspect the condition of the Property.
  3. If the condition of the Property seriously does not match the information in the listing, the User must report this within 1 (one) hour of entering the Property, in the following manner:
    • submit a written request via the Platform or @bronlahelp;
    • attach photos and/or videos confirming the discrepancy;
    • notify the Host at the same time.
  4. If the User begins using the Property (including staying overnight or using the amenities) without following the procedure and deadlines set out above, this is deemed to constitute full acceptance of the Property's condition and a waiver of any further claims regarding its condition.
  5. Claims submitted after the stay has ended or after the User has left the Property, as well as claims not confirmed in real time at the scene, will not be considered and will not serve as grounds for a refund.
  6. Even where a valid claim arises regarding the condition of the Property, the Service fee (15%) is generally non-refundable, as it has already been received for the intermediary service rendered by Bronla. Responsibility for the condition and quality of the Property rests with the Host, and this matter is resolved between the User and the Host.

8. Security, Video Surveillance and Privacy

  1. Full responsibility for security systems at the Property, including video surveillance (camera) devices, rests with the Host. Bronla does not install, operate or monitor such devices.
  2. Any dispute that may arise between the User and the Host regarding surveillance devices is a matter directly between those two parties. Bronla is not a party to such a dispute and is not responsible for the Host's actions.
  3. Bronla is not liable for damage caused to the User as a result of the Host's unlawful actions; however, Bronla may assist in resolving the dispute by providing information and acting as an intermediary.

9. Rights and Obligations of the User

  1. The User has the right to:
    • use the Platform in accordance with the terms of the Agreement;
    • receive information about Properties as set out in the listing;
    • make a request in the established manner in the event of a dispute.
  2. The User is obliged to:
    • provide accurate information during registration;
    • use the Property carefully, in accordance with the specified number of guests and the rules;
    • compensate for any damage caused to the Property or the Host's belongings, as agreed with the Host;
    • observe public order and avoid causing inconvenience to neighbours and others nearby.
  3. The User is prohibited from:
    • creating duplicate (fake) accounts;
    • misleading other persons or spreading false information;
    • uploading malicious software or disrupting the operation of the Platform;
    • collecting data using automated systems (bots, parsers);
    • using the Property for purposes other than those agreed (for example, unauthorized events).

10. Rights and Obligations of Bronla

  1. Bronla provides the technical means (the Platform) for rendering the booking service.
  2. Bronla has the right to update and change the operation of the Platform, the content of listings, and the rules of use at any time.
  3. Bronla has the right to block the account of a User who has violated the terms, provided false information, or caused harm to others.
  4. Bronla is not responsible for the condition or safety of the Properties, the actions of the Host, or the rental relationship between the parties.

11. Warranties and Limitation of Liability

  1. Properties are provided by the Host on an «as is» basis. Bronla does not guarantee that a Property will meet any particular expected result, quality, or purpose.
  2. Bronla is not liable for:
    • the actual condition, cleanliness or safety of a Property, or its discrepancy with the description in the listing;
    • any act or omission of the Host, including matters related to video surveillance;
    • damage, injury or loss caused to the User or their property at the Property;
    • disputes and mutual settlements between the User and the Host;
    • disruptions caused by third parties (payment systems, telecom operators).
  3. Bronla's liability in any circumstances, to the extent not mandatorily set by law, shall not exceed the amount of the Service fee paid by the User for the relevant booking.
  4. Bronla is not liable for indirect, incidental or consequential damages (lost profit, non-material harm, etc.).

12. Indemnification

  1. The User must indemnify and hold Bronla harmless against claims brought by third parties or the Host against Bronla as a result of the User's breach of the Agreement or unlawful or improper use of the Property, and must compensate for any damage caused.

13. Force Majeure

  1. The parties are not liable for failure to fulfil their obligations due to extraordinary circumstances beyond their control (natural disasters, epidemics, decisions of government authorities, power or internet outages, etc.).

14. Payment Disputes

  1. If the User initiates an unfounded chargeback and the booking was carried out in accordance with the Agreement, Bronla reserves the right to protect its rights through lawful means.

15. Intellectual Property

  1. All rights to the Platform, its design, logo, software and content belong to Bronla. Their use without Bronla's written permission is prohibited.

16. Dispute Resolution

  1. In the event of a dispute, a party may submit a written request to the customer service department (Telegram: @bronlahelp).
  2. Bronla will review the request within 3 (three) business days.
  3. Disputes are reviewed on the basis of the evidence provided (photos, videos, correspondence). Complaints based on evidence that was not provided at the scene and in a timely manner may be found unfounded.
  4. The solution proposed by Bronla is aimed at pre-trial (amicable) resolution and is not final for the parties. If no agreement is reached, the dispute shall be resolved in the appropriate court in accordance with the legislation of the Republic of Uzbekistan.

17. Final Provisions

  1. This Agreement takes effect from the moment the User starts using the Platform and remains in effect for the entire period of the User's use of the system.
  2. Bronla has the right to change the terms of the Agreement at any time and will publish the updated version on the Platform. The User's continued use of the service constitutes consent to the changes.
  3. The User has the right to terminate the Agreement by logging out of their personal account and ceasing to use the Platform. Amounts already paid for services rendered are not refunded.
  4. If any provision of the Agreement is found to be contrary to law, this shall not affect the validity of the other provisions.
  5. This Agreement is governed by the legislation of the Republic of Uzbekistan.

18. Details and Contacts

"Bronla" LLC

Tax ID (INN): 307027814

Contact: Telegram @bronlahelp | Email: mail@bronla.uz | Phone: +998785551991

Address: Tashkent, Yakkasaray district, Mirobod street, 10.

Last revised: 24.06.2026